Shopshmart.com, operated by Wecype Communication Pvt Ltd, provides this Return Policy to explain how product returns are handled on our multivendor platform. Please read the details below to understand your rights and how the process works.
Company Name: Wecype Communication Pvt Ltd
Address: D 214 International Trade Center, Majura Gate Road, Sagrampura, Surat - 395002
Contact No: +91 8890831521
Email: info@shopshmart.com
Returns are accepted within 7 days from the date of delivery.
Products must be unused, in original condition, and in original packaging.
Some products, such as perishable goods, personalized items, or intimate products, may be non-returnable. Check product details for exceptions.
To initiate a return, contact customer support within the 7-day window via phone or email with your order and product details.
Include reasons for the return and attach photos if the product is damaged or defective.
Approval of return requests is at the discretion of the vendor in accordance with their policies.
Customers are responsible for the cost of returning items unless the return is due to a defective or incorrect product.
Use a reliable shipping service and keep the return shipment tracking information.
Shopshmart.com and vendors are not responsible for items lost during the return shipment.
Once the returned product is received and inspected, refunds will be processed within 7-10 business days.
Refunds will be made to the original payment method.
Some refunds may be subject to deductions for restocking fees as per vendor policy (if applicable).
Shipping fees are generally non-refundable.
If the received product is damaged, defective, or not as ordered, please contact us within 48 hours of delivery with evidence.
We will work with the vendor to resolve the issue, either by replacement, return, or refund.
Individual vendors may have slightly different return policies; any such differences will be clearly stated on the product page.
Shopshmart.com acts as a facilitator and is not responsible for vendor-specific return decisions.
For any return inquiries or support, please reach out at:
Phone: +91 8890831521
Email: info@shopshmart.com
Address: D 214 International Trade Center, Majura Gate Road, Sagrampura, Surat - 395002
