Shopshmart.com, operated by Wecype Communication Pvt Ltd, provides this Refund Policy to explain how refunds are handled on our multivendor platform. Please read the details below to understand your rights and the refund process.
Company Name: Wecype Communication Pvt Ltd
Address: D 214 International Trade Center, Majura Gate Road, Sagrampura, Surat - 395002
Contact No: +91 8890831521
Email: info@shopshmart.com
Refunds are applicable for products returned within the stipulated return period as detailed in our Return Policy.
Refund requests must be made within 7 days from the date of delivery.
Products must be returned unused, in their original condition and packaging, except in cases of damaged or defective goods.
Customers should contact our customer support team via phone or email with order details and reasons for the refund.
For damaged or defective products, please provide photographic evidence to expedite the process.
Refund approvals are subject to vendor policies and verification.
Approved refunds will be processed within 7-10 business days after receipt and inspection of the returned product.
Refunds will be issued through the original payment method used during purchase unless otherwise agreed.
Shipping fees are generally non-refundable unless the return is due to a vendor or Shopshmart.com error.
Certain products may be non-refundable due to hygiene, perishability, or personalization. Please consult the product page for specifics.
Refunds will not be issued for products damaged due to misuse, negligence, or unauthorized repairs.
In case of disputes regarding refunds, customers may contact Shopshmart.com’s customer support for assistance.
Shopshmart.com will coordinate with vendors to resolve refund issues in a fair and timely manner.
For any refund inquiries or support, please reach out at:
Phone: +91 8890831521
Email: info@shopshmart.com
Address: D 214 International Trade Center, Majura Gate Road, Sagrampura, Surat - 395002
